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eTutoring FAQ

Online Writing Lab & eTutoring  
8:00 a.m. midnight  Tuesday Jan. 24 through Sunday May 14, 2017 
First time users,  see below. 

 

Getting Started

Q: How do I login to eTutoring?

  1. Go to the login page
  2. Click on: Student Login
  3. Login with yourPAWS username and PAWS password

Q: Any special steps when I log in for the First time?
A: The first time you login to eTutoring, you must read and accept the eTutoring Terms and Conditions. Accept the Terms and Conditions by checking “I agree to all terms and conditions” box After you have accepted the Terms and Conditions, click on one of the eTutoring Resources on the welcome page and follow the steps to choose live echat for content submit an offline question submit a draft with questions for feedback.

Q: How do I use eChat for course content?
A: Weekly Tutor Schedules are available on the lower right-hand bottom of the eTutoring consortium Welcome page after you login. You’ll see colored tutor icons will indicate the tutors’ schedules and their subjects. Click the icon of the tutor you wish to chat with.
Q: What if a tutor isn’t available for eChat?
A: You can leave a message through Offline Questions. You will receive an answer within 48 hours.


Login & Password

Q: Do I need to manually change my eTutoring username and password each time I change my PAWS username and password?
A: No. When you reset your PAWS username and password, your eTutoring login will automatically reset.

Q: What do I do if I forget my password?
A: Just as you would if you forget your PAWS password, go to the TCNJ password management page: http://account.pages.tcnj.edu/

Q: What do I do if I have trouble logging in to eTutoring?
A: Contact one of the TCNJ Campus eTutoring Administrators:
Diane Gruenberg or Nina Simpson

Q: What do I do if I’m having trouble with the eTutoring platform after I log in?
A: If you need technical assistance with the eTutoring platform itself, please go to http://esupport.ctdlc.org.


General Questions

Q: Does eTutoring replace face-to-face tutoring?
A: eTutoring supplements in-person tutoring services available in The Tutoring Center, 101 Roscoe West Mondays-Thursdays 9 am-6 pm and Fridays 9 am-5 pm.

Q: How often can I use eTutoring?
A: For Offline Question services in course content, you are permitted TWO submissions at a time waiting for a response.
For Writing, you are permitted to have drafts of TWO papers submitted and waiting for a response at the same time. You may submit THREE DRAFTS per PAPER.

Q: What happens if I use eChat or submit questions and papers more than allowed?
A: Students exceeding maximum usage will have access to eTutoring deactivated. If your account is deactivated due to over-submission, you must request reactivation by speaking in person with the eTutoring Administrator in the Tutoring Center, 101Roscoe West:   Diane Gruenberg or Nina Simpson

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